Privacy Policy

This Privacy Policy ("Policy") describes how uae8 ("we", "us", "our", "the Platform") collects, uses, stores, discloses, and otherwise processes personal data in connection with your access to and use of the uae8 website at https://uae8.cam, our mobile applications, and all related services (collectively, "the Service").

uae8 is committed to protecting the privacy and personal data of all users, with particular attention to the obligations and expectations applicable to users accessing the Service from Malaysia. This Policy has been drafted to align with internationally recognised data protection principles, including those embodied in the Malaysian Personal Data Protection Act 2010 (PDPA) and analogous international frameworks.

By registering an account, accessing the Platform, or otherwise interacting with the Service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you must discontinue use of the Service immediately.

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information that identifies or could reasonably be used to identify a living individual, directly or indirectly, including by reference to an identifier such as a name, identification number, location data, or online identifier.
• "Processing" means any operation or set of operations performed on Personal Data, including collection, recording, organisation, storage, adaptation, retrieval, use, disclosure, combination, restriction, erasure, or destruction.
• "Data Controller" means uae8, which determines the purposes and means of the Processing of Personal Data collected through the Service.
• "Data Subject" means the natural person (you, the User) whose Personal Data is being processed.
• "Sensitive Personal Data" means Personal Data relating to health, biometrics, financial account details, identity document numbers, or other categories warranting heightened protection under applicable law.
• "Third Party" means any natural or legal person, public authority, agency, or body other than the Data Subject and uae8.
• "Consent" means any freely given, specific, informed, and unambiguous indication of the Data Subject's wishes, by which the Data Subject signifies agreement to the Processing of their Personal Data.

uae8 collects the following categories of Personal Data from users of the Service:

uae8 does not intentionally collect Sensitive Personal Data beyond what is strictly necessary for identity verification and fraud prevention. We do not collect racial or ethnic origin data, political opinions, religious beliefs, trade union membership, genetic data, biometric data for identification purposes beyond standard KYC, or data concerning sexual orientation.

uae8 collects your Personal Data through the following means:

• Direct Submission: Data you provide voluntarily when registering an account, completing the KYC process, making a deposit or withdrawal request, contacting customer support, or participating in promotions.
• Automated Technical Collection: Technical and Usage Data collected automatically as you navigate the Platform, via cookies, server logs, and session-tracking technology. See Section 10 for full details on cookies.
• Payment Processors: Transaction confirmation data received from Malaysian payment providers including Maybank2u, CIMB Clicks, Public Bank, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, and FPX, following your initiation of a deposit or withdrawal.
• Identity Verification Providers: Where we use third-party KYC verification services to authenticate the identity documents you submit, those providers may return verification results and associated data flags to us.
• Fraud Prevention Services: Risk and fraud management providers may supply supplementary data to assist us in detecting and preventing fraudulent account activity or money laundering.
• Publicly Available Sources: In limited circumstances, and only where necessary for fraud prevention or AML compliance, we may cross-reference data you have provided against publicly available records.

uae8 processes your Personal Data for the following specific and legitimate purposes:

1. Account Registration and Management: To create, maintain, and administer your uae8 Account, including authentication and access control.
2. Identity Verification (KYC): To verify your identity and age (minimum 21 years) in compliance with anti-money laundering (AML) and responsible gambling obligations.
3. Transaction Processing: To process deposits and withdrawals via Malaysian payment methods including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank2u, and CIMB Clicks, and to maintain accurate financial records.
4. Service Delivery: To provide access to all uae8 products including sports betting on Liga Super Malaysia, EPL, UFC, and other markets, live dealer casino, slots, and table games.
5. Customer Support: To respond to your enquiries, resolve complaints, and provide assistance via Live Chat, WhatsApp, WeChat, and email.
6. Responsible Gambling: To monitor gaming activity for indicators of problem gambling behaviour and to administer self-exclusion, deposit limits, and cooling-off periods where requested or required.
7. Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, money laundering, multi-accounting, and other prohibited conduct.
8. Legal Compliance: To comply with applicable legal, regulatory, and licensing obligations, including the retention of records as required by law.
9. Platform Improvement: To analyse aggregate usage patterns and technical performance data to improve the functionality, reliability, and user experience of the Platform.
10. Marketing Communications: To send you promotional offers, bonus notifications, and relevant updates — only where you have provided explicit consent or where permitted by applicable law. You may opt out at any time.

uae8 processes your Personal Data on the following legal bases, as applicable to each processing activity:

• Contractual Necessity: Processing required to perform the contract between you and uae8 — including account management, transaction processing, and service delivery.
• Legal Obligation: Processing required to comply with applicable legal and regulatory requirements, including AML obligations, KYC requirements, and the retention of financial records.
• Legitimate Interests: Processing necessary for the legitimate interests of uae8, where those interests are not overridden by your rights — including fraud detection, security monitoring, and internal analytics.
• Consent: Processing based on your freely given, specific, and informed consent — primarily in relation to optional marketing communications and non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

uae8 does not sell, rent, or trade your Personal Data to third parties for commercial purposes. We may, however, disclose your Personal Data to the following categories of recipients strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Service Providers: Malaysian and international payment processors, including those operating DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, and CIMB, to facilitate your deposit and withdrawal transactions.
• Identity Verification Providers: Third-party KYC service providers engaged to authenticate identity documents submitted during account verification.
• Fraud Prevention and AML Services: Specialist risk management and anti-fraud providers engaged to help detect and prevent illegal activity on the Platform.
• Game Content Providers: Certified third-party game studios and content providers who supply the casino games available on uae8 may receive limited technical data (e.g., session tokens) necessary to deliver their games.
• Legal and Regulatory Authorities: We will disclose Personal Data to law enforcement, regulatory bodies, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of uae8, its users, or third parties.
• Professional Advisers: Lawyers, auditors, and accountants engaged by uae8 where disclosure is necessary for the provision of professional services, subject to strict confidentiality obligations.
• Business Successors: In the event of a merger, acquisition, or sale of all or part of uae8's business, your Personal Data may be transferred to the acquiring entity, subject to equivalent data protection commitments.

uae8 operates internationally and may transfer your Personal Data to countries outside Malaysia, including jurisdictions where the uae8 Platform's infrastructure, data centres, or service providers are located. Where such transfers occur, uae8 takes all reasonable steps to ensure that your Personal Data is afforded a level of protection equivalent to that required under Malaysian law and applicable international standards.

Safeguards for international transfers may include contractual clauses binding the recipient to data protection standards equivalent to those applicable in Malaysia, or transfer to jurisdictions that have been assessed as providing an adequate level of data protection.

Where you interact with our Live Chat support or contact us via email at [email protected], your communication data may be processed by support staff located in different time zones and jurisdictions, always subject to the same confidentiality and data protection obligations.

uae8 retains your Personal Data for as long as necessary to fulfil the purposes for which it was collected, and thereafter for such additional periods as required by applicable law, regulatory obligation, or legitimate business necessity. The following indicative retention periods apply:

• Account and Identity Data: Retained for the duration of your Account relationship with uae8 and for a period of not less than five (5) years following account closure, in accordance with AML record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of seven (7) years from the date of transaction, in line with financial record-keeping obligations applicable in the relevant jurisdiction.
• KYC Documents: Retained for the duration of your Account and for five (5) years following account closure or the last transaction date, whichever is later.
• Communication Records: Customer support communications are retained for a period of two (2) years from the date of the interaction, to enable resolution of follow-up disputes and quality assurance.
• Technical and Usage Data: Aggregate and anonymised usage analytics are retained indefinitely; identifiable Technical Data is typically retained for up to twelve (12) months.
• Marketing Preferences: Records of marketing consent and opt-out requests are retained indefinitely to ensure compliance with your stated preferences.

Where Personal Data is no longer required, uae8 will delete, anonymise, or otherwise dispose of it in a secure manner.

uae8 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyse usage patterns, and enhance your overall experience. A cookie is a small text file placed on your device when you visit a website.

uae8 uses the following categories of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session cookies that maintain your logged-in status, security cookies, and cookies that remember your language and currency preferences. These cookies cannot be disabled without significantly impairing your ability to use the Platform.
• Performance and Analytics Cookies: Collect aggregate, anonymised information about how users navigate the Platform — for example, which pages are visited most frequently and where users encounter errors. This data helps us improve the Platform experience.
• Functionality Cookies: Remember your preferences such as preferred payment method display, notification settings, and responsible gambling tool configurations, to provide a more personalised experience.
• Compliance Cookies: Used to record your consent preferences, including cookie consent and marketing opt-in/opt-out status, so that your choices are respected consistently across sessions.

The uae8 Platform and all associated services are strictly intended for individuals who are at least 21 years of age. uae8 does not knowingly collect Personal Data from anyone under the age of 21. The minimum age is strictly enforced through our KYC and age verification procedures.

If we become aware that we have inadvertently collected Personal Data from an individual under the age of 21, we will take immediate steps to delete that data, close the associated Account, and retain only such records as are legally required in connection with the account closure. Any Balance held in such an Account will be processed in accordance with our Terms and Conditions and applicable law.

If you have reason to believe that a minor is using the uae8 Platform, please contact our support team immediately at [email protected] (plain text — not a clickable link).

Subject to applicable law and the specific circumstances of your request, you have the following rights in relation to your Personal Data held by uae8. To exercise any of these rights, please contact our support team at [email protected] or via Live Chat. We will respond to all valid requests within 30 calendar days.

uae8 implements a comprehensive set of technical and organisational security measures designed to protect your Personal Data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include, but are not limited to:

• End-to-end 256-bit SSL/TLS encryption for all data transmitted between your device and the uae8 Platform;
• Encrypted storage of passwords and sensitive account credentials using industry-standard hashing algorithms;
• Role-based access controls ensuring that uae8 staff members can only access Personal Data relevant to their specific job function;
• Regular independent security audits and penetration testing of Platform infrastructure;
• Real-time intrusion detection systems and 24/7 security monitoring;
• Multi-factor authentication options available to all users and mandated for uae8 internal systems;
• Formal data breach response procedures, including notification to affected users within the timeframe required by applicable law in the event of a breach that poses a risk to your rights and freedoms.

While we take all reasonable precautions to protect your data, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but commit to maintaining industry-standard protections and to responding promptly to any security incidents that may occur.

The uae8 Platform may contain references to or integrations with third-party services, including game content providers, payment processors, and customer support tools. This Privacy Policy applies solely to data processing carried out by uae8 in connection with the Service. It does not extend to the privacy practices of any third-party service providers, each of which operates under its own privacy policy.

When you interact with a third-party payment provider — such as initiating a DuitNow transfer, a Maybank2u transaction, or a Touch 'n Go eWallet top-up — you are subject to that provider's own terms and privacy policy in addition to ours. We encourage you to review the privacy policies of all third parties with whom you share data.

uae8 reserves the right to amend, update, or replace this Privacy Policy at any time in response to changes in applicable law, regulatory guidance, our data processing practices, or the features of the Platform. The "Last Updated" date at the top of this page reflects the most recent revision.

Where amendments are material — meaning they significantly affect your rights or the way we process your Personal Data — we will notify registered users by email to the address held on file and/or by displaying a prominent notice on the Platform for a period of at least 14 days prior to the amended Policy taking effect.

Your continued use of the Service following the effective date of any amended Policy constitutes your acceptance of the revised terms. If you do not agree with the revised Policy, you should discontinue use of the Service and may close your Account in accordance with the procedure set out in the uae8 Terms and Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way uae8 handles your Personal Data, please contact us through any of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly through the uae8 Platform. Average response time under 5 minutes. Supported in English, Bahasa Melayu, and Mandarin Chinese.
• WhatsApp: Multilingual support available. Contact details accessible via the Platform's support section.
• Email: [email protected] (this is plain text — not a clickable link). Please include "Privacy Request" or "Data Subject Request" in the subject line so that your enquiry is directed to our data protection team. We aim to respond within 30 calendar days.

For formal data subject access requests, erasure requests, or complaints regarding the handling of your Personal Data, please contact us in writing via email to the address above, clearly identifying the nature of your request and providing sufficient information to verify your identity as the Account holder.